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Privacy Policy
Last Updated: 26/08/2025
Effective Date: 26/08/2025
At Hatch Technologies Inc. ("Hatch," "we," "us," "our"), we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service (the "Service").
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation. By using our Service, you consent to the practices described in this policy.
1. Introduction & Key Summary
In Short:
We collect information you provide, data about your use of our service, and information from third parties, as detailed below.
We use your information to operate, improve, and secure our service, and, with your express consent, to market to you.
We share your data with trusted service providers who assist us and are bound by confidentiality agreements. We do not sell your personal information to third parties.
You have choices regarding your data. You can access, correct, or delete your information, and you can withdraw your consent for marketing communications at any time.
2. What Information We Collect
We collect information that identifies, relates to, describes, or could be linked to you ("Personal Information").
Information You Provide: This includes information you submit when creating an account (e.g., name, email address, phone number), making a purchase (e.g., billing address, payment information), contacting customer support, or participating in surveys.
Information Collected Automatically: When you use the Service, we automatically collect:
Log and Device Data: Your IP address, browser type, operating system, device identifiers, and referring URLs.
Usage Data: Information about your interactions with the Service, such as pages visited, features used, and time spent.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies. For more details, please see our dedicated Cookie Section (Section 3).
Information from Third Parties: We may receive information from social media platforms if you connect your account (e.g., Facebook, Google), advertising partners, or data analytics providers.
3. How We Use Cookies and Similar Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze Service usage, and assist in our marketing efforts, in accordance with Canadian guidelines.
Essential Cookies: Required for the Service's basic functions, such as secure login and shopping cart functionality. They cannot be switched off.
Performance and Analytics Cookies: Allow us to count visits and traffic sources to measure and improve our Service’s performance.
Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
Targeting and Advertising Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
You can manage your cookie preferences at any time by visiting our by adjusting your browser settings. Note that blocking some types of cookies may impact your experience of the Service.
4. How We Use Your Information
We use your Personal Information for the following purposes, which are consistent with the requirements of PIPEDA:
To create, maintain, and secure your account.
To process your transactions and send you order confirmations.
To provide customer support and respond to your inquiries.
To send you administrative messages, security alerts, and account notifications.
To personalize your experience and provide content and offers tailored to you.
For internal research and analytics to improve our products and services.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal and regulatory obligations.
5. Our Legal Basis for Processing (Consent and Legitimate Interests)
Canadian law requires us to identify the legal basis for processing your information.
Consent: We will obtain your express consent before collecting, using, or disclosing your Personal Information for secondary purposes like marketing communications. You can withdraw your consent at any time by contacting us or using the unsubscribe mechanism in our emails.
Legitimate Interests: We may process your information based on our legitimate interests in operating, securing, and improving our Service, provided these interests are not overridden by your privacy rights. This includes fraud prevention and network security.
Contractual Necessity: Processing necessary to fulfill our contractual obligations to you (e.g., processing your payment and delivering the Service).
Legal Obligation: Processing necessary to comply with a law or regulation.
6. How We Share Your Information
We may share your Personal Information in the following situations:
With Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
For Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
For Legal Reasons: To comply with a legal obligation, protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request.
With Your Consent: We may share your information for any other purpose with your explicit consent.
7. International Transfers of Your Information
Your Personal Information may be processed and stored in other countries, including the United States, and may be accessible to law enforcement and national security authorities of that jurisdiction. When we transfer your information outside of Canada, we use contractual clauses and other measures designed to ensure a comparable level of protection is afforded to it. You can obtain more information about these safeguards by contacting our Privacy Officer.
8. How We Protect Your Information
We implement appropriate security safeguards designed to protect your Personal Information against loss, theft, and unauthorized access, use, or disclosure. These measures include physical, organizational, and technological safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
9. Data Retention
We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Our retention periods are based on the type of data collected and the purpose for collection. When Personal Information is no longer needed, we will securely destroy, delete, or anonymize it.
10. Your Rights and Choices (Your Privacy Rights)
Under Canadian privacy law, you have the following rights regarding your Personal Information:
Access: The right to request access to the Personal Information we hold about you.
Correction: The right to request a correction of any inaccurate or incomplete Personal Information we hold about you.
Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions. This will not affect the lawfulness of processing based on consent before its withdrawal.
Opt-out of Marketing Communications: You can unsubscribe from our marketing and promotional communications at any time by using the "unsubscribe" link in our emails or by contacting us.
To exercise any of these rights, please contact our Privacy Officer using the contact information in Section 14. We will respond to your request within the timeframes required by applicable law.
11. Children's Privacy
We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to delete such information from our systems.
12. Links to Other Websites
Our Service may contain links to other websites not operated by us. This Privacy Policy does not apply to third-party websites. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our site, updating the "Last Updated" date, and, where appropriate and required by law, seeking your renewed consent. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the terms.
14. Contact Information & Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our designated Privacy Officer:
Hatch Technologies Inc.
Attn: Privacy Officer